Emily Parker
+1-555-789-4321 | [email protected]
Senior Server | $45,000 - $55,000/year
Advantages
  • Over 5 years of experience in upscale dining establishments with exceptional customer service skills
  • Extensive knowledge of food preparation, wine pairing, and specialty cocktails
  • Proven ability to increase sales by 15% through effective upselling techniques
  • Excellent memory for customer preferences and dietary restrictions
  • Skilled at handling high-volume service periods while maintaining quality and attention to detail
  • Proficient in multiple POS systems including Toast, Aloha, and Square
  • Strong conflict resolution abilities with a 98% customer satisfaction rating
  • Team player who thrives in fast-paced environments and adapts quickly to changing situations
Work Experience
The Grand Bistro|Senior Server·Dining Service
2021.06-Present
  • Manage a section of 8-10 tables during peak hours, serving over 100 guests per shift while maintaining a 95% customer satisfaction rating
  • Train and mentor 12 new servers on menu knowledge, service standards, and POS system operation
  • Increased wine sales by 22% through implementing personalized wine pairing recommendations
  • Collaborate with kitchen staff to ensure accurate and timely food delivery, reducing order errors by 18%
  • Handle customer complaints with professionalism, achieving a 97% resolution rate without manager intervention
Riverside Grill|Server·Front of House
2019.08-2021.05
  • Provided attentive service to 80+ guests per shift in a high-volume waterfront restaurant
  • Memorized extensive menu offerings including 30+ daily specials and seasonal items
  • Processed an average of $3,000 in sales per shift with 99.5% accuracy in order entry
  • Coordinated with bar staff to ensure prompt delivery of cocktails, reducing wait times by 25%
  • Recognized as 'Server of the Month' four times for exceptional customer feedback and sales performance
Café Luminoso|Server/Barista·Service
2018.01-2019.07
  • Managed dual responsibilities of table service and specialty coffee preparation in a busy urban café
  • Created seasonal drink specials that increased beverage sales by 18%
  • Built a regular customer base through personalized service, with 40% of customers requesting my section
  • Maintained clean dining areas while serving up to 150 customers during busy weekend brunches
  • Balanced cash drawer with 100% accuracy and processed credit card transactions efficiently
Special Projects
Wine Tasting Event Series
2022.03-2022.12
  • Organized monthly wine tasting events featuring regional vineyards, increasing weekend revenue by 30%
  • Developed educational materials about wine regions, grape varieties, and tasting notes for 75+ attendees
  • Coordinated with 8 local wineries to create unique pairing menus that showcased seasonal ingredients
  • Managed event reservations and special requests, maintaining a 95% attendance rate
  • Collected and analyzed customer feedback to improve future events, resulting in a 28% increase in repeat attendance
Menu Redesign Initiative
2020.05-2020.08
  • Selected as server representative on a cross-functional team to redesign restaurant menu and presentation
  • Analyzed sales data to identify top-performing dishes and recommend menu modifications
  • Conducted customer surveys to gather feedback on menu preferences and pricing sensitivity
  • Collaborated with chef and management to create descriptive menu language that increased orders of signature dishes by 25%
  • Trained staff on new menu items and selling points, resulting in a 15% increase in per-table average
Customer Loyalty Program
2018.09-2019.03
  • Proposed and implemented a digital loyalty program that increased repeat customer visits by 35%
  • Created tiered reward structure that encouraged higher spending and more frequent visits
  • Designed promotional materials and trained staff on program benefits and enrollment procedures
  • Tracked program metrics and presented monthly performance reports to management
  • Generated $10,000 in additional revenue during the first quarter after implementation
Skills
  • Customer Service: Conflict resolution, personalized service, guest relations, complaint handling
  • Food & Beverage Knowledge: Wine pairing, cocktail preparation, food allergies, dietary restrictions
  • Technical Skills: POS systems (Toast, Aloha, Square), reservation management software, inventory tracking
  • Soft Skills: Active listening, time management, teamwork, verbal communication, multitasking
  • Languages: English (native), Spanish (conversational)
Education
Chicago Culinary Institute
2020.01-2020.05
Food and Wine Pairing Certificate
Illinois State University
2014.09-2018.05
Hospitality Management Bachelor of Arts

Server

Professional server resume template highlighting customer service skills, food service experience, and hospitality expertise

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serverrestauranthospitality

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